Privacy Policy

Your privacy matters to us. This policy explains what information Fonkaro collects, how we use it, and the choices you have.

1. Who We Are

Fonkaro is a technology platform that connects users with independent third-party service providers, vendors, and resellers across India. When this policy refers to "Fonkaro," "we," "us," or "our," it refers to the Fonkaro platform operated at fonkaro.com.

2. Information We Collect

We collect information that you provide directly and information collected automatically when you use our platform.

Information you provide

• Contact details: your name and phone number when you submit an enquiry or "request a call back" form.
• Service details: the type of service you are looking for, your city, area, or pincode.
• Optional details: your email address, preferred date, property type, written messages, or voice notes, where you choose to provide them.
• Reviews: if you submit a review, we collect your name, email (for verification), rating, and review text.

Information collected automatically

• Usage data: pages you visit, links you click, and how you interact with the platform.
• Device data: your browser type, device type, and general location (such as city) inferred from your connection.
• Cookies and analytics: we use tools such as Google Analytics to understand how visitors use our site and to improve it.

3. How We Use Your Information

We use the information we collect to:

• Connect you with relevant independent service providers based on your enquiry.
• Share your enquiry details (such as your name, phone number, and service requirement) with the service provider(s) you request, so they can contact you.
• Respond to your questions and provide customer support.
• Verify reviews and maintain the quality of content on our platform.
• Improve our platform, services, and user experience.
• Detect, prevent, and address spam, fraud, or technical issues.

4. How We Share Your Information

Because Fonkaro is a platform that connects customers with service providers, sharing your enquiry with the relevant provider is a core part of the service.

• With service providers: when you submit an enquiry, we share your contact and service details with the relevant independent provider(s) so they can respond to you.
• With service partners: we may use trusted third-party services (such as hosting, analytics, or messaging providers) that process data on our behalf.
• For legal reasons: we may disclose information if required by law, regulation, or valid legal process.

5. Third-Party Service Providers

Fonkaro connects you with independent third-party providers. Once your details are shared with a provider, that provider's own handling of your information is governed by their practices, not this policy. We encourage you to ask providers about their data practices directly.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Enquiry and lead records may be retained so that providers can follow up and for our internal record-keeping.

7. Your Choices & Rights

• You may request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law.
• You can choose not to provide certain information, though this may limit our ability to connect you with providers.
• You can manage cookies through your browser settings.

To make any such request, please contact us using the details below.

8. Data Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our platform is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

• Email: support@fonkaro.com
• Phone: 9345914630